Frequently Asked Questions

Depending on the severity of your pet’s condition, you may either meet with one of our veterinary surgeons in a consultation room, or your pet may be taken directly to our Intensive Care Unit for immediate life-saving treatment. As soon as possible, a veterinary surgeon or staff member will speak with you to gather important information about your pet’s condition.

If your veterinary surgeon determines it’s necessary, they may recommend that your pet stays in our hospital for continuous care and monitoring while you return home. We understand how difficult it is to leave your beloved pet, but hospitalisation is often essential – just like it is for humans. Rest assured, we use multiple communication channels to keep you as informed as possible while your pet is under our care.

We understand that your schedule may be busy, and you want to check in on your pet. To accommodate this USVC does not have formal visiting hours; instead, we aim to arrange visits at a time that works for you. We kindly ask that you let us know in advance when you’d like to visit, so we can ensure that a veterinary surgeon is available to provide you with an in-person update.

We primarily care for dogs and cats, but we’re also experienced with rabbits, guinea pigs, other small mammals and small birds. For more exotic animals, we recommend specialised exotic animal clinics in Dubai. If you need help finding one, feel free to give us a call, and we’ll be happy to assist.

We’re open 24/7, 365 days a year! A highly qualified veterinary surgeon is always on-site here at USVC, so you can visit whenever you need. We strongly recommend calling us at 04 321 0799 to book an appointment or to let us know you’re on your way.

While we don’t offer our own insurance or have affiliations with any insurance providers, we’re happy to assist with the necessary paperwork for your pet’s insurance claim. After a consultation, hospitalisation, or procedure, you’ll need to submit the completed forms to your insurance company for reimbursement. Please note that we do not offer direct billing, so full payment is required at the time of service.

You can pay in person using cash, credit/debit card (Visa, Mastercard), or PayNow. If you’re not on-site, payment can be made via bank transfer or a secure email link to pay via ApplePay, GooglePay, or card. Additionally, we also work with Tabby, which allows you to pay in instalments.

Your primary care veterinarian is highly skilled and capable of managing most health concerns your pet may encounter. However, certain cases may require focused care, 24/7 monitoring, or advanced diagnostic and treatment facilities that your regular clinic may not offer. Sometimes, a fresh perspective from an experienced team is needed for complex issues. These are just a few reasons why your vet may have referred you to USVC.

Before your visit, our team will typically have already reviewed a brief from your primary care veterinarian, your pet’s medical history, and any previous diagnostics. During the initial consultation with one of our veterinary surgeons, you’ll have the chance to discuss the issue in detail and share any concerns. From there, our veterinary surgeon will develop a clear, actionable plan with specific steps to help you and your pet.